Support
Getting started
We aim to simplify the process and enable seamless execution of your project, use the information and forms below to get started. Our dedicated team is here to support you at every stage of your project.
GET STARTED WITH US
Our goal is to ensure a seamless execution of your project. To simplify this process, you can order plates, submit samples, and access shipping information below.
Customer registration
For new customers who haven't worked with us before, we kindly request you to fill out the customer sign up form to receive your personalized customer code.
Request quotation
If you haven't already received a quotation from your account executive, please request a quotation via this form.
Order plates
All set to start with your SORT-seq, VASA-seq, or Plate-based Immune Profiling project? Order your cell capture plates using our plate order form.
Sample submission
Samples for all of our services and custom projects can be submitted using our sample submission forms.
Prepare samples
Please refer to our sample requirements page or speak to your account executive before sample preparation to ensure we can process your samples successfully.
Shipping information
Our services are provided worldwide, which sometimes requires long-distance shipping of delicate samples. Please refer to our shipping requirements page or speak to your account executive to ensure your samples' quality.
Data Consulting Project Submission
This will provide our data team with the necessary information to begin your data consulting project.
Support
If you have any inquiries, please refer to our support pages or reach out to your account executive for assistance.
How can we help?
Want to supercharge your project with single-cell insights?
Connect with our PhD-level scientists to discuss your biological question, timeline, sample types, and other customizations for your single-cell analysis.
